At YGoods, we are committed to providing a seamless experience from purchase to delivery and beyond. Our Delivery & Returns Policy ensures that you receive your tent house promptly and can manage returns with ease if necessary.
Delivery
1. Delivery Times
We strive to process and dispatch orders within 3-5 business days. Delivery times vary depending on your location and the size of the tent house. Typical delivery times are 7-10 business days from the date of dispatch.
2. Delivery Charges
Delivery charges are calculated based on the size and weight of your order and your delivery location. The total delivery cost will be displayed at checkout. For any questions about delivery charges, please contact our customer service team.
3. Delivery Confirmation
Once your order has been dispatched, you will receive a confirmation email with tracking information. You can use this tracking information to monitor the progress of your delivery.
4. Delivery Issues
If there are any issues with your delivery, such as delays or damaged items, please contact us immediately. We will work to resolve any issues promptly and ensure that you receive your order in excellent condition.
Returns
1. Eligibility for Returns
To be eligible for a return, you must request it within 14 days of receiving your tent house. The product must be unused, in its original packaging, and in the same condition as when you received it.
2. Requesting a Return
To initiate a return, please contact our customer service team at support@ygoods.co.uk. Provide your order number, details of the purchase, and the reason for the return. We will guide you through the return process and provide you with a return authorization if applicable.
3. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.
4. Refund Processing
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
5. Non-Refundable Items
Custom-made or personalized tent houses are not eligible for returns unless there is a defect in workmanship or material. Please review your custom order details carefully before finalizing your purchase.
6. Defective or Damaged Items
If your tent house arrives defective or damaged, please contact us immediately upon receipt. We will arrange for a replacement or refund at no additional cost to you.
7. Exchanges
If you wish to exchange your tent house for a different product, please follow the return process and place a new order for the replacement item. We will assist you in arranging the exchange.
8. Contact Us
For any questions regarding delivery or returns, or to initiate a return, please contact our customer service team at support@ygoods.co.uk. We are here to assist you and ensure your complete satisfaction