At YGoods, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services.
1. Information We Collect
We collect personal information that you provide to us when you make a purchase, request information, create an account, or contact us. This may include:
Personal Identifiers: Your name, email address, phone number, shipping address, and payment details.
Device Information: Information about the device you use to access our website, such as IP address, browser type, and operating system.
Usage Data: Information about how you interact with our website, including pages viewed, links clicked, and browsing history.
Communication Preferences: Details about your communication preferences and any marketing opt-ins or opt-outs.
2. How We Use Your Information
We use your personal information for the following purposes:
Order Processing: To fulfill your orders, process payments, and deliver products to you.
Customer Support: To respond to your inquiries and provide assistance related to your purchases.
Personalization: To enhance your experience on our website, including customizing product recommendations and content.
Marketing: If you opt in, we may send you promotional emails or offers. You can unsubscribe at any time.
Website Improvement: To analyze website performance and improve our services and offerings.
3. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing your orders or providing customer support. We may also retain information to comply with legal obligations, resolve disputes, or enforce our policies.
4. Data Security
We implement a variety of security measures to protect your personal information. Our website uses secure encryption technologies, such as SSL (Secure Socket Layer), to safeguard your data during transmission. Access to your information is limited to authorized personnel who are bound by confidentiality obligations.
Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Sharing Your Information
We do not sell, trade, or transfer your personal information to outside parties without your consent, except as required to fulfill your order or comply with legal obligations. However, we may share your information with:
Service Providers: Trusted third-party vendors who assist us in operating our website, processing payments, or delivering products.
Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or in response to valid requests by public authorities.
6. Cookies and Tracking Technologies
Our website uses cookies, web beacons, and other tracking technologies to improve your browsing experience. Cookies help us understand how you interact with our site and allow us to provide a more personalized experience. You can manage your cookie preferences through your browser settings, but disabling cookies may limit certain functionalities on our website.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by YGoods. We are not responsible for the privacy practices or the content of such external sites. We encourage you to review the privacy policies of any third-party websites you visit.
8. Legal Bases for Processing (For Users in the EEA)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
Contractual Necessity: To process transactions and provide services requested by you.
Consent: When you have provided consent for specific purposes, such as receiving marketing communications.
Legitimate Interests: To pursue our legitimate interests, such as improving our website, provided that such interests do not override your fundamental rights and freedoms.
9. Children’s Privacy
YGoods does not knowingly collect personal information from individuals under the age of 16. If we become aware that a child under 16 has provided us with personal data, we will take steps to delete such information. If you are a parent or guardian and believe we have inadvertently collected information from your child, please contact us immediately.
10. Your Rights
You have certain rights regarding your personal information, including:
Access: The right to request a copy of the personal data we hold about you.
Correction: The right to request that we correct any inaccuracies in your personal data.
Deletion: The right to request that we delete your personal data, subject to certain exceptions.
Restriction: The right to restrict our processing of your personal data under certain circumstances.
Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format.
Opt-Out: The right to opt out of marketing communications at any time.
To exercise any of these rights, please contact us at support@ygoods.co.uk. We will respond to your request in accordance with applicable data protection laws.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and we encourage you to review this policy periodically to stay informed about how we are protecting your information.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at support@ygoods.co.uk. We are here to assist you and ensure your privacy is respected.